There are two types of warranty:

● Seller Warranty (Malaysia): The warranty service is extended by the seller on Lazada Malaysia. You will need to directly contact the seller or the authorised service centre through the details provided by the seller.

● Manufacturer Warranty (Malaysia): The warranty service is offered by a local manufacturer based in Malaysia. Warranty can be claimed at any authorised service centre within Malaysia.

Online Shopping is the New Norm

Online shopping has become the new normal for many people due to the recovery movement control order (RMCO) to curb the spread of COVID-19 pandemic.

The outbreak has had a significant impact on everyone’s life. Millions of people are forced to change their lifestyle habits by maintaining good personal hygiene and practicing social distancing until things become better.

The challenges posed by the new norm have disrupted almost all business sectors, and businesses across industries are seen to be pushing boundaries and accelerating their digital presence.

Shift from traditional shopping to online purchases

A survey on Malaysian online shopping behavior in 2020 found that 82 percent of respondents shopped using their smartphones.

(Source: https://www.statista.com/statistics/1115592/malaysia-devices-for-online-shopping/)

One of the most popular e-commerce sites in Malaysia is Lazada. The convenience and accessibility to products online, have increased existing online shoppers’ spend, and converted many offline shoppers to online.

Shop where you trust

While shopping online has its own advantages, be wary that some businesses are fabricated by people who just want your personal details and credit card information. Hence, we should consider buying only from retailers at trusted online stores.

Take it one step further, by contacting the business. If there’s no email address, phone number or address, that could be a red flag that it’s a fake company. Read the customer reviews as well, as this will give you more information about the product you are purchasing, how fast and efficient is the delivery process and whether there have been any complaints against the seller.

If the delivery is not successful within the timeframe given, reliable online sites like Lazada will cancel the package to initiate a refund within 5 to 15 banking days. They will usually monitor the delivery with the courier to ensure the package is delivered within an average of 2 to 4 days.

Here Are Some Frequently Asked Questions in Lazada:
Do all products have warranty?

Only selected item(s) have a warranty which is determined by the Seller or Merchant. There are two ways to check the warranty of your product:

● Product page – You can check your warranty at the ‘Service’ section on your Product Page.

● Seller – Chat with the Seller to find out whether the product has a warranty.

Are Overseas Products sold by Lazada covered by manufacturer warranties?

Manufacturer warranty may not be valid for Overseas products. We strongly recommend you to find out more about the claim process with the manufacturer/service center before making the purchase.

How do I check the details of my warranty?

You may refer to the details of your warranty on the warranty card attached in your package and contact the relevant Service Center for further assistance. If there is no warranty card, please check the user manual or product packaging for more details.

Kindly check the duration for your product to be repaired or replaced on your warranty card. You may also contact your product’s Warranty Centre to assist you further on warranty claims.

The warranty period starts from the date you register for it. You can register by following the instructions on the warranty card.

Can a tax invoice (aka proof of purchase) be sent to my Email?

Official Lazada invoices are printed in hardcopy and included together within the packaging of your item(s). For items that are ‘Fulfilled by Lazada’ (FBL), there will also be a softcopy of the invoice sent to customers via email within 1 working day after the order has been ‘Delivered’.

For products sold by other sellers, the invoice is normally attached together with the parcel. So, it is important to check when you receive the parcel and safekeep the invoice for future reference.

If you did not receive your tax invoice in your package, you may contact Lazada’s Customer Service for further assistance.

The above info is sourced from Lazada,  for more details, please refer to Lazada Help Center.

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